All the basic information you need to make your visit to The Jewish Learning Group webstore fast and easy can be found below. If you are unable to find the help you need in the information we've provided, feel free to email us using the 'Contact Us' link below.
Select items for purchase
You have the option to select any of our products for purchase at one time. If you change your mind about an item you have selected, you can remove the item from the View Cart page before you check out.
When you select Place Order, any item that appears on the View Cart page at that time is charged to your credit card and will be shipped to the address you have listed and with the method you have chosen.
Orders must be charged to a major credit card. We fulfill orders charged to valid American Express, Discover, MasterCard and Visa accounts. Be sure to enter your card number, expiration date accurately. Review this information carefully when your completed order is displayed before submitting it.
We only ship to the USA. When you order a product you may choose from the following shipping methods:
Standard Delivery (normally 3 to 5 business days)
Express Delivery (normally 2-3 business days)
Next Day Delivery (normally 1 business day)
All shipping dates are estimates only and are for the time-to-deliver purchased. Alternate shipping services may be used at our discretion and no refunds or credits will be offered if we choose to use an alternate shipping service company. If you must have your product by a certain date, you must call or email to confirm that the order will ship out on time. Pre-orders (placed in advance of product release date) will be sent via standard shipping as soon as products become available. Please refer to individual product information pages for expected availability.
"Next Day" and "2nd Day" orders placed Mon-Fri AFTER 2:00PM EST will ship the following business day. All other orders are processed within 1 to 2 business days, except for Shabbat and Jewish holidays.
To check the status of a prior order, review your Order Status page, under Your Account. (Note: Please allow up to 24 hours for our system to be updated with recent orders.)
Privacy and Security
We adhere to strict policies concerning the privacy and security of our customers' information. To ensure the safety of your data while it is in transit, our online order sites employ industry-standard firewalls and our Internet connections are encrypted. Our privacy policies meet nationally approved standards.
Returns & Guarantees
We offer a 30-day money-back guarantee, except for open CD's and videos. If you are not completely satisfied with your purchase, simply return them for a full refund (excludes shipping and handling.) All returns must be in good, resalable condition. To return your product, email us using the 'Contact Us' link below.
Occasionally, the website may not function properly with certain computers and configurations. If this happens, try quitting and restarting your browser (e.g., Internet Explorer, Chrome, Safari, etc.) and make sure your browser is set to accept "cookies." If you're still unsuccessful, please try visiting the site again at a later time.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
If you have any further questions, please drop us an email using the 'Contact Us' link below.